Drop Shipping FAQs

What is dropshipping?

Dropshipping is an order fulfilment method that does not require a business to keep products in stock. Instead, the store sells the product, and passes on the sales order to us at JM Wholesale, who then ships the order to the customer.


Can I get up and running today?

Absolutely! Please please click here to get signed up to the dropshipping platform.

Or if you have any questions please email dropshipping@jm-wholesale.co.uk.


Is there a contract or can I cancel anytime?

There is no contract whatsoever. If you wish to cancel, please email dropshipping@jm-wholesale.co.uk and we will cancel it for you.


I don’t have a website! Can you help?

Of course! We can get you a Professional Website built and it only takes around 2 weeks to complete!

Please find all about our website building service here and once you're happy you can purchase it. Once you've purchased your website, you will be contacted by our developers to get your website built.


Or if you’re confident in building one yourself, we can suggest our favourite platforms for you to make a well-informed decision.


I’m local to you, is there someone I can speak to in person about this?

Absolutely, please contact our dedicated Dropshipping team on 0116 273 1706 (option 4)


How does your integration work?

For the majority of platforms, the integration for the Standard plan is performed through the system automatically without the need to wait. However, for certain websites and for the Premium plan, the integration is performed manually by the engineers, in which case you will need to wait for the integration to be complete before using the system. This will usually be done within 24 hours.

In either case, our team are on hand to ensure that you do not need to worry about the integration process.


Can you please advise steps to implement the facility?

A step-by-step guide will be provided on sign up.


We are interested in creating a website via your drop shipping method, can you let us know how we can go forward and get the ball rolling?

Of course! The first thing you are going to want to do is sign up for our drop shipping service by clicking here. Once you have signed up to the service, you will receive a few emails on how to set up your shop and get it ready to start selling.

Did you know, we can also create a website for you and a creative logo for your brand? Just click here and it will direct you straight to our design page, where you will be able to see some of our previous work and see how to purchase your brand new website.


How much are standard shipping costs? And is there a minimum order value?

All our shipping costs can be found by clicking here.

There is no minimum order value for drop shipping orders.


Do your website prices include VAT?

All prices displayed do not include VAT, as this will be charged at checkout.


Can I sell my own products on the website if I drop ship with you too?

Yes, you can sell your own products even if you drop-ship with us!

You would need to fulfil your own orders, otherwise, it’s a piece of cake!


How many products do you have available for drop-shipping?

We currently have over 15,000 items, all of them are available for drop-shipping customers and traditional resellers.


I don’t want to drop ship all your products, but only certain ones. Is that possible?

Absolutely! We hold over 15,000 items so we can appreciate if you only wish to host a selection of these.

You can pick and choose the products that work for you.


How can I provide Free Shipping to my customers?

Unfortunately, we do not have any free shipping options. You can either set a minimum order value to ensure that it is covered, or absorb the shipping cost within your unit prices.


The price is too expensive and I don’t know if I’d be making enough profit right away to cover it.

The price for our drop-shipping service is extremely competitive, with everything that it offers we’d consider it second to none.

Naturally, with any business - it may not make positive returns immediately. Try to see this as more of an investment into your business. A small cost today for a larger return tomorrow.


How do orders work or what would happen whenever I get an order?

On the standard plan, you would need to place the orders directly on our private drop shipping website and pay for them with your customers order information and address. Once we have dispatched the order, we will update the tracking information for you to then update your sales channel.

With the premium plan, the order details, address information and tracking are fully automated, and we receive them automatically from your website. You can also have the option to review every order prior to being sent to us, if you wish. Every time we receive an order automatically, you will be sent a payment link to complete the order. The only manual element would be that each order would require a payment, to allow us to fulfil that order.

If you have further questions, please contact your dedicated business support team on 0116 273 1706 (option 4) or email dropshipping@jm-wholesale.co.uk


Are your wholesale and drop shipping prices the same?

Yes, that is correct.

We offer extremely competitive prices, over 15,000 items and still growing!


Is the RRP set by your system or will I have control over that?

You would need to set your prices for all items, as the margins can vary within our range. You can use the pricing automation tool on the platform to bulk price the products and set your desired margin per category, which can save a lot of time.


Which web platforms do you work with?

We have over 25 online store and marketplace integrations, which can be seen on our drop shipping page by clicking here.


How does pricing work? How do I set up pricing on my website?

You can set prices by category of item to make things easier for you.

We would recommend looking at existing retailers to see what the typical sale price is for given products.

You will only buy from us at the wholesale rate, so when you sell at your set retail price to your customer, you will keep the profit.


Do you put your logo and info on the packaging and invoices?

We do not, our deliveries are sent in plain packaging, with no invoice or return address – So the customer would have no idea that we have sent the goods!


Which plans integrate with my website?

I’m glad you asked, both the Standard and Premium plans integrate with your website if you are on a prominent platform. You can find out more by clicking here or feel free to contact our dedicated support team on 0116 273 1706 (option 4)


Can I sell my own products on my website?

Yes, absolutely. Just to note, we will only be able to fulfil any orders that are from our stocklist. Any other external orders would have to be fulfilled by yourself or by a third party.


I’m an international customer, is this service available to me?

Most definitely, the drop shipping service is available to over 180 countries.

With our web development services we can create you a website to focus solely on the UK market. Contact us today to receive a quote for your website.


What type of margins can I expect per product to stay competitive?

The margins will vary from item to item, we would recommend checking with your competition for an indication.


I was wondering do you have a spreadsheet on CSV format on products for my web developers?

We no longer use CSV spreadsheets and files as this way of working is a little dated now. Our service is now fully integrated, so information is uploaded and downloaded electronically. Please contact us if you need further help.


Which countries can you ship to?

Almost all of the countries that have an established postal service qualify for shipping.


Do I get charged VAT if I live in....?

By default, VAT will be charged on all orders dispatched to UK delivery addresses, regardless of where your business is located.

VAT will not be charged on orders exported outside of the UK.


Who is responsible for knowing if the item is allowed to be bought or sold legally in my country?

It would be your responsibility (the retailer/reseller) as we would simply send the items to where the order is requested.


Can I have you as a supplier, with your products listed alongside my current supplier?

Certainly, your supplier would dispatch their products, and we would only dispatch our products.


Do you have a trial period?

The system is very clear, providing tutorial videos at each step of the way and 24 hour technical support. Unfortunately, we do not offer a trial period, however there is no contract so you can cancel, upgrade or even downgrade your plan at any time.


What about categories?

The categories will automatically transfer across on integration. You are free to categorise the items differently if required. This can be done in bulk, so you won’t need to go through each item.


What happens when your products go out of stock?

As the system is fully integrated, the stock levels on your website will update and be reflective of our actual stock count for that item.

We replenish stock levels frequently to adhere to demand.


How do I upload products on to my page?

The integration platform is easy to use and will allow you to choose whichever items you wish to upload into your shop.


Where can I find lab reports for CBD products?

You can find Lab Reports for our CBD products by clicking here. This link will have all the CBD lab reports for the products we stock. If you have any questions regarding this or cannot find what you are looking for please contact our Dropshipping team on 0116 273 1706 (option 4) or send an email to dropshipping@jm-wholesale.co.uk.


I've just had my first order, what's next?

If you are on the Standard Dropshipping Plan: You will place that same order with us on our private drop-shipping website, for which login will be provided. You must include your customer's details, product quantity and delivery option. Once received, we will dispatch and update you with tracking.

If you are on the Premium Dropshipping Plan: The order will automatically be received by us. An invoice will be sent to you for payment. Once payment is received, the order will be dispatched and tracking will automatically be sent to you.




"Drop shipping is just for start-ups"

Not necessarily, many businesses scale quickly by being able to focus on growing their business, while having another be responsible for inventory and logistics. Consider us as an extension of your own company.


"If I dropship, do I have to follow a lot of of rules and orders?"

Dropshipping means, you can Be Your Own Boss!

Run a website with no upfront investment for stock, be your own boss. You take the payments and keep all of the profits.

"Dropshipping works only for mass produced, low priced items"

This is far from the truth, as now businesses have evolved as technology has advanced, to service a wide range of products.

"Help! I have no knowledge of coding so I need to hire a developer to build my site and add products to my store."

Welcome to the era of easy to use, no tech necessary tools, people. There are many platforms out there that will allow you to start an online store. In my opinion, the best one out there is Shopify. You can have a store up and running in minutes. Other great ones include BigCommerce, Magento and others.

"No One Buys From Unknown Dropshipping Stores"

An efficient dropshipping facilitator would keep the customer effectively, ‘in the dark’ to their existence. That objective is the art, and we’ve mastered it!

"Dropshipping Requires Facebook Ads Knowledge"

Facebook targeted marketing is actually extremely simple to do, also, this is not actually the truth. You are still capable of being a success, without the expertise of how to run “facebook ads”.

Facebook doesn’t allow Vape and CBD promotional content anyway so you wouldn’t be missing out on anything.

"It Takes Months for Customers to Receive Dropshipped Products"

Depending on the setup or process in place, this could be an exaggeration. This is however true if you're dropshipping from China for example.

Once upon a time drop shipping built a bad name for itself, as time has passed, the developments in technology and service levels have been on the rise.

We provide variety Next day delivery and as well as standard delivery options.


"You can't compete with sellers on Amazon/ eBay”

CBD and some vape products are not allowed on eBay or Amazon. You can use this to your advantage. Customers must look outside of those marketplaces for their suppliers, which creates an opportunity for you and your own website.

"It is Impossibleto be profitable with the low margins dropshippping offers"

The products we sell are priced the same for our Wholesale and our Drop shipping customers, regardless of quantity bought. That being said, it’s pretty challenging to not become profitable, when your staffing costs for inventory, product images, descriptions are less than £1.19 a day.

"Quality of experience is compromised with Dropshipping"

This is slightly contradictory, as if you have a business overseeing a portion of your work, then naturally you have more time to commit to other areas, such as service and customer experience.

"Drop shipping is resource intensive"

With 10,000 products, most of your time would be spent on uploading new products, images and descriptions.

With our services, you could list them and more in a matter of hours.


For any further questions you might have please contact our dedicated Dropshipping team on 0116 273 1706 (option 4).